Pictures from a very nice SAP Enterprise Support Day. Presented was Next-Generation Enterprise Support, SAP is aligning support with the way people actually work, providing an intuitive, contextual, self-service approach with real-time interaction that reflects our hyper-connected world. SAP support now leverages the latest technologies such as machine learning to provide online answers for users while real-time interaction through expert chats or schedule an expert provide access to SAP’s own experts. 

On this link, see full agenda from the day with presentations linked in

Stefano Holguin SAP


The day started by Stefano Holguin,
SAP Norway Country Manager wishing welcome.


Picture above, Kristin Teigen, Enterprise Support Advisor Norway presented on topic "Live Business Need Live Support"


Kristin Teigen, shared how real-time support channels, Schedule an Expert and Expert Chat offer direct interaction with SAP support experts for fast incident resolution and prevention.  

Endre Rasmussen, presented Coop's experience with Test Suite in Solution Manager 7.2

Endre Rasmussen shared learning points Coop made from using Test Suite when upgrading the entire SAP landscape. 38 systems, 130 people involved, 1766 manual test cases executed, 159 errors detected and corrected. Experience also how the new Focus Build test step add on can improve the user experience.  

posted by Cathrine Kjær Christensen, Eva-Maria Fahrer on 07/06/2018 12:38
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