Sep
27
09:00


  Management event 2012
 

ADFAHRER

Nordic CRM Conference 2012
27 September 9:00 - 16:00
 

Link to pictures from this event.

 
8:30: Registration opens

9:00- 9:15
Welcome
and Short introduction of the Experts participating in the program.

 

9:15 - 9:55
KeyNote:
One customer, one enterprise, one experience
Integrating customers into the enterprise
by Nicholas Kontopoulos, SAP

Nicholas Kontopoulos has over 21 years of experience working across a broad range of Industry Verticals in roles ranging from Business development, Sales and Marketing. As part of SAP Global CRM Solution Marketing team Nicholas is responsible for ...read more

This presentation explores:
The Customer Experience and what it means to your customers and your enterprise in today’s competitive landscape.

 

Nicholas Kontopoulos

10:00 - 10:45
KeyNote:
Patrick Gilbert
A presentation based on an almost unhealthy interest for customer, marketing and branding issues.

He has successful and not as successful implementations in his experience bank and has been implementing among other systems also SAP for CRM.
Patrick will focus on customer expereince.
Read about Patrick Gilbert.

Link to the most central slide

 

Patrik Gilbert

 

Web channel

Meet the Expert

Service Excellence

Web shop strategy
Presented by a very CRM experienced consultant.
Tomas Rylander, EVRY in company of Patrik Gilbert and Magnus Persborn

Link presentation


11:00 - 11:40

Reserve your meeting with:
- Nicholas Kontopoulos, SAP
- Gitte Winther Bruhn, SAP
- Patrick Gilbert, key-note
- Trond Pedersen, Pearl Consulting
- Lars Vaaben, SAP
- Winfried Gerg, SAP

11:00 - 11:40

Better Customer Experience with a Contact Center solution from the Cloud SAP Business Communication Management On-Demand
By Mika Pitkänen, Sales Director, SAP BCM On-Demand

Link presentation

11:00 - 11:40


Lunch + Round Table Discussions Meet EVRY, Pearl and SAP
11:40 - 12:20

SAP Web Channel
Overview and outlook Read more
By Winfried Gerg, Director Product Management SAP Web Channel

12:20 - 13:00


Reserve your meeting with:
- Nicholas Kontopoulos, SAP
- Patrick Gilbert, key-note
- Tomas Rylander, EVRY
- Trond Pedersen, Pearl Consulting
- Lars Vaaben, SAP
- Mika Pitkänen, SAP

12:20 - 13:00


SAP Service Excellence
Functionality and future functionality. Read more
By Gitte Winther Bruhn, SAP

Link presentation

12:20 - 13:00


Experience of
the new web channel

Pearl is implementing the new web channel solution from SAP (WCEM  2.0) in a ramp up project for a Nordic customer. 

In this presentation we will share our experiences and challenges in implementing this new solution in a multi-channel environment. 
By Trond Pedersen, Pearl Consulting

13:10 - 13:50


Meet KeyNote speaker
Customer Experience Management
Round Table chat in small group, pre-registration required.
Moderated by EM Fahrer, Adfahrer
Group size 8 people

13:10 - 13:50


Norstedts Juridiks erfarenheter av en SAP CRM implementation Norstedts Juridik berättar om sina erfarenheter av att använda Rapid Deployment Solutions (RDS) för att snabba upp sin implementations-process.

De berättar om sitt SAP CRM projekt samt vad man bör tänka på när man implementerar ett system med hjälp av en accelerator som Rapid Deployment Solutions från SAP.

By: Harald Magnusson, Manager, Wolters Kluwer Back-office systems Scandinavia

Link presentation
Link CV H Magnusson

Link EVRY - What is RDS? presentation
13:10 - 13:50


13:50 - 14:20 Coffee and Round Table Discussions
- Useful links CRM Ressource Center, Read more about SAP CRM

Web Channel 2.0 =>
Profiling your customers:

Web channel 2.0 provides you with a range of customer behavior data.

How to use data-mining to target your customers by making customer profiles and product recom-mendations, based on these data?"
by: Dag Petter Svendsen, eMind



14:20 - 15:00


The Multichannel Customer Journey – are you in control?

How to map multichannel usage to the sales and service lifecycle, based on different customer objectives. How to embrace new channels like social and tailor the experience to the audience.

By: Simon Rainbow, Head of FS Northern Europe, eGain


14:20 - 15:00


SAP Mobility
Functionality and future functionality
Read more
By Lars Vaaben, SAP

14:20 - 15:00


Insight to Action presented by SAP Insight enables you to have an intelligent and personal communication with your ...
Read more
By Lars Vaaben, SAP

15:05 - 16:00

 


Reserve your meeting with:
- Nicholas Kontopoulos, SAP
- Patrick Gilbert, key-note
- Gitte Winther Bruhn, SAP
- Tomas Rylander, EVRY
- Mika Pitkänen, SAP
- Winfried Gerg, SAP

15:05 - 16:00

Experience from Mobile Implementations in the Nordic Region.
Pearl has developed a number of applications both for the consumer and business market. Two applications will be presented. Both applications has changed the way the customers do business and are directly connected to the SAP backend.
Come and see how we did it!
By Trond Pedersen, Pearl Consulting

15:05 - 16:00

The experts will be available until 16:30 / 17:00
 

Price: Free of charge for SAP Customers registering before 1st of September.

Conference fee for attendents registering after 1st of September:
- SAP Customers 3.800 SEK + Swedish VAT 25%.
- Others 5.800 SEK + Swedish VAT 25%.
All speakers and the sponsoring companies attend for free.

Registration bonus gift from Evry, valid up to 31 of August is 8 hours CRM consultancy free of charge at your location.
Registration gift from Adfahrer, chance to win one of 2 gift cards, if registred before 31 of August.

Location: Link 20 minutes from Stockholm Airport, in Stockholm City Centre.
Register: e-mail register@adfahrer.com or phone +46 8 525 077 30

E-mail confirmation with travel instructions will be sent out 4 of september 2012.

 

 
EM Fahrer
EM Fahrer,
CEO, Adfahrer AB

Why attend? Learn from lectures and discussions on CRM. The conference will cover customer experience and SAP's strategy and will give you the possibility to ask and discuss the value of the new and existing solutions.

The program will give new impulses to your company's CRM strategy and architecture and also give you ideas for the perspective you need to succeed..

Conference structure: 40 minutes presentations with customer cases and specialists such as Senior Consultants.After each session there will be time for questions and comments.

 

CONFERENCE HOTEL:
BEST WESTERN KOM HOTEL STOCKHOLM

Adress; Döbelnsg.17 Stockholm
Special price on rooms for us, if you dial +46 8 4122350 or send an email to konferens@komhotel.se and inform your room booking is related to our (Adfahrer) conference the 27 of september. Price will then be 1390:- SEK inkl frukost (og inkl MVA). On internet it is on hotels.com = 1590SEK and on hotel page page it is 1590SEK

How to travel:
The conference is 20 minutes from Stockholm Airport + Taxi from flight train 5 minutes
Plan for a walk from Arlanda Express Airport train station 15 minutes.
Fligt train frequency is every 10 minutes. Detailed travel information will be published and sent out.
How to travel: Link traveldescription

65 Participants from 24 companies: Borealis AB, Volvo IT, Volvo Aero Corporation, Vattenfall AB, Tetra Pak AB, SAP Svenska AB, Ericsson AB, Green Cargo FIR, Wolters Kluwer, Implement A/S, Electrolux AB, Tetra Pak Information Management AB, SAP Danmark AS, IBM Svenska AB, Onninen Russia, Grundfos DK A/S, VELUX A/S, Komplett Services AS, TeliaSonera AB, Norsk Medisinaldepot AS, Novozymes A/S, Norstedts Juridik AB, Arla Foods A.m.b.A, Accenture AB, Logica AB, FiCO Sapport, Pearl Consulting AS, Done Production AB, IMPLEMENT CONSULTING GROUP A/S, Capgemini Sverige AB, Nets Denmark A/S, EVRY AB, EVRY AS, Adfahrer AB

 
Our Event Sponsors,
presenting advanced frontline SAP CRM knowledge
pearl consulting evry

 

 

Participants from: Vattenfall AB, IBM Svenska AB, Onninen Russia, GRUNDFOS Holding A/S, VELUX A/S, Komplett Group, Tetra Pak, TeliaSonera, Green Cargo, Norsk Medisinaldepot AS, Novozymes A/S, Ericsson AB,Norstedts Juridik, Arla Foods amba, Borealis AB, Akzo Nobel Surface Chemistry AB, Accenture, Logica Sweden, SAP, Pearl Consulting, EVRY

 

   

 



Location and Time

Stockholm, 09:00 - 18:00


Tags

e-com, Hybris, CRM

Companies

EVRY, SAP Danmark AS, Pearl Norge AS


 



Sweden (Head office)

Adfahrer AB
P.O. Box 131
182 12 Danderyd
Sweden
E-Mail: info@adfahrer.com

Norway

Adfahrer AB
P.O. Box 111
0212 Skøyen, Oslo
Norway
E-Mail: info@adfahrer.com


Contact | Imprint
© Adfahrer AB 2019