May
16
10:00


 

What Every Customer Should Know: Essential Tips on SAP Incident Processing

Did you know there are ten Global Support Centers (GSC) providing 24/7 support for customers around the world? Learn information on the Incident Handling core processes that SAP support engineers follow from initial processing, troubleshooting, to solution. Learning about how the incident process benefits customers’ understanding, involvement, and solution on how SAP Support initially reviews new incidents, partners with the customer on troubleshooting and analyzing the SAP Support request, and provides a solution that benefits the customer and addresses any future concerns.

The presentation will discuss the incident process flow, different communication types, expediting communication between everyone involved, how to use online sessions to expedite the process, solution management, and how to partner with SAP to make the most of your support interaction for a rapid solution.

 

PRESENTERS:

Markus Schweizer, SAP Product Support, SAP Austria

TIME:

Wednesday, May 16, 2018, 09:00 AM GMT (UK, London)
Wednesday, May 16, 2018, 10:00 AM CEST (Germany)

FIND YOUR LOCAL TIME:

Time Zone Calculator

RECORDING:

Session recordings are available at Knowledge 4 You



Location and Time

Webcast, 10:00 - 11:00


Tags

SAP Training

Groups

Companies



Sweden (Head office)

Adfahrer AB
P.O. Box 131
182 12 Danderyd
Sweden
E-Mail: info@adfahrer.com

Norway

Adfahrer AB
P.O. Box 111
0212 Skøyen, Oslo
Norway
E-Mail: info@adfahrer.com


Contact | Imprint
© Adfahrer AB 2018