1) Support change
2) Conf call 18.jan
3) CIBER artikel
4) Jim Hagemann Snabeny..
6) Ukens film til Boklink

SAP AG today announced a new groundbreaking, global, tiered support model that is being offered to customers worldwide.

This support model includes SAP Enterprise Support and the SAP Standard Support option and will help customers choose the option that best meets their requirements.

In response to the financial challenges organizations continue to face, SAP also announced that the 2010 price cap for SAP Enterprise Support remains on the 2009 level of 18.36%. See below the official press release.

Existing and new SAP customers will be able to choose the level of global IT support they receive from SAP.

SAP Enterprise Support, our industry leading proactive support offering, delivers all basic support features and additionally focuses on business continuity, business process improvement, protection of investment and reducing total cost of operations by helping customers to increase efficiencies and to decrease system downtime.

SAP Standard Support provides basic support features including updates, problem resolution, knowledge transfer, quality management and more to keep IT landscapes up-to-date and running. For customers with further support needs, SAP offers supplemental support offerings, such as SAP MaxAttention or SAP Safeguarding.

Se link for a presentation which can be used for the purpose to educate yourself and your user group members.

We are delighted to offer two opportunities for a conference call coming Monday, January 18, 2010 at 10:00h CET or 16:30h CET with Martin Riedel, Global Head of Maintenance Portfolio and Solution Management, where we will explain the changes in more detail and also offer you an opportunity for questions. Please be on the lookout for a meeting request with dial-in information. Feel free to sent us any question you want to have addressed upfront.

Warm regards,
Stefan Kneis
Head of Global Customer Communities
Global Communications
SAP AG
(Text taken out of e-mail sent to all UG 14.january.)

Expansion of SAP’s Support and Maintenance Portfolio

The new model will offer all customers choice between SAP Enterprise Support and SAP Standard Support. Supplemental support offerings continue to include SAP MaxAttention and SAP Safeguarding.
Read web message on SAP.com

SAP Redesigns Parts of the Board After Successful Integration of Business Objects.

SAP now further adjusts its organizational structure to address customer needs more effectively through product development, and bring the right solutions more rapidly to its customers.

A new Product Design and Development Board area is created under the leadership of Jim Hagemann Snabe. The Board area is to develop scalable innovations and bring “best in class” products based on state-of-the-art technology faster to market.

A new Industry and Solution Management Board area is created under the leadership of John Schwarz. The Board will translate market requirements faster into SAP’s future portfolio of solutions designed for their respective industry needs.
Read more on sap.com

To af Tysklands største virksomheder – transportgiganten DHL og SAP, har indgået et nyt globalt teknologi-partnerskab.

Det nye samarbejde skal fremme udviklingen og implementeringen af nye og innovative it-løsninger til transport- og logistiksektoren. SAP får status af global teknologipartner for DHL, og SAP bliver dermed en af logistikgigantens vigtigste innovationspartnere.

Med det nye partnerskab fortsætter SAP sin langsigtede strategi med mere integreret samarbejde med kunder og partnere om udviklingen af nye it-løsninger.
Les mer på SAP Danmark sin web

Grunnet lav deltagerantall flyttes det opprinnelige planlagte seminar den
21 Januar til Nordic Connection.

Hjertelig velkommen til Stavanger den 
17 Mars, Oslo den 23 Mars eller Trondheim den 14 April. 

Förändringsledning;
Varför blir det ofta så fel?
Av Trude Kleppestø, Senior Management Konsult på CIBER

Varför blir det ofta så fel när man inför nya it-system, i synnerhet i stora ERP-projekt?

Innan denna brännande fråga besvaras, låt mig illustrera problematiken med två egna erfarenheter: Jag jobbade med en ledningsgrupp som var i uppstartsfasen av ett SAP införandeprojektet. Där fanns representanter från både verksamheten och IT, och jag frågade om de trodde att beslutet var förankrat och kommunicerat i organisationen. Jag undrade även om deras förväntade nyttohemtagningskalkyl fortfarande kändes bra. ...
Läs hela artikeln

Varje fas i ett CRM projekt ska ge affärsnytta

Problemet med CRM är att de excellenta CRM system som installerats inte används korrekt. Om säljchefen fortsätter att jobba i Excel så kommer inte heller säljarna att använda CRM verktyget. Därför är det viktigaste med ett CRM verktyg egentligen inte är användarvänligheten utan användbarheten, säger Magnus Persborn, Business Unit Manager CIBER.
Läs hela artikeln.

Les om
SAP og SOA
Innovativ med SAP, SOA og BPM
SAP NetWeaver er en tjenestebasert SOA–plattform som gir kundene mulighet å lage egenutviklede prosesser i kombinasjon med standard...
Les artikkel av Bjørn Arthur Kvalsvik, Løsningsrådgiver SAP Nordic.

Tips fra Bjørn Arthur Kvalsvik, SAP:
På Key Note SAP TechEd demonstrerte ..
Länk till video

SAPPHIRE 2009 Orlando
Watch and share video recordings from SAPPHIRE 2009 Orlando Online.
Link SAPPHIRE 2009 Orlando

SBN Konferansen Bergen 2009
Last ned lyd og presentasjoner, se video.
Link SBN konferansen 2009

Ukens film

Hvert nyhetsbrev deler vi ut en DVD film til et heldig SBN-medlem. Vinneren vil få premien tilsendt i løpet av kort tid.

Den heldige vinneren er
Ketil Martinsen, Boklink

En riktig fin helg ønsker !

Hilsen EM Fahrer

SAP's event

A conference call were SAP will explain the changes in support model in more detail

A conference call coming Monday, January 18, 2010 at 10:00h CET or 16:30h CET with Martin Riedel, Global Head of Maintenance Portfolio and Solution Management.
Register at sbn@adfahrer.com

SAP’S APPROACH TO SUSTAINABILITY -
Why should manufacturing companies care?
Sustainability is very relevant during times of economic challenge because the main drivers of sustainability do not change. And it`s not just about being compliant or not, it`s also about getting a competitive advantage and about significant cost reductions.

Only a limited registration of partners will be possible.
(Free of charge)
Date : Wednesday March 3rd 2010
Time : 13.00-17.00
Light dinner : 17.00-19.00
Location : SAP Svenska, Gustavlundsvägen 151D, Stockholm