Webinar: Global Special Interest Group CRM, February 9th

New international collaboration initiative for CRM

February 9, 2-3pm (CET)

Host of the call: Hans de Labije, VNSG

Representatives from SAP: Alexander Schroeter, Director, LoB Customer Sales, Service and Marketing Lines of Business, and Joerg Koelln from the Global User Groups Organization

Is there is someone who would like act as representative for your local CRM Special Interest Group or community? Two people would be even better, just to make sure that there is always someone from your user group participating in the calls.

If you are interested send an e-mail to sbn@adfahrer.com

Proposed topics by SAP

• General Update on what’s new in CRM.
• New Web Channel Experience Mgmt Solution (big focus by SAP over last years to reflect the very high importance of the web as a channel for sales, service, marketing)
• CRM related Rapid-deployment solutions (RDS) as quick time to value option (implemented in ~8 weeks with predefined scope, on premise or hosted) for sales, service and marketing and also for Sybase Mobile Sales, Business Communications Mgmt. RDS is a new systematic and strategic approach within SAP.
• New Sales onDemand Solution for team based selling in more complex opportunities (new UI paradigm using Social Media user paradigms such as feeds, etc – user follows accounts, etc. – Facebook style UI)
• Loyalty Management (collect and submit points for premiums across all channels) – adopted over more and more industries
• Mobility within CRM àSybase Mobile Sales, Field Service solutions
• Social CRM (getting all the information from Twitter, Facebook, etc. Collaboration tools. Integration.)
• Analytical CRM capabilities (Business Objects dashboards in CRM, etc.)
• Road Maps Sales, Service and Marketing

Hans de Labije
+31(0)613546018