YOU CAN EXPECT COST SAVINGS AND WE MAKE IT WORK To outsource your salaries; “-You can expect cost savings and we make it work“ These tuff statements was given in an interview in September 2009. I asked Päivi to give me the overall picture and explain the business case for VVO in order to understand the outsourcing service with all possible implications. There are several benefits when outsourcing. Firstly, all heavy transactional duties like payroll, which is not part of the core business, just take extra resources from a company. When outsourcing that, it opens the possibility for our customers own HR department to use their knowledge in developing personnel for their core business. Secondly, specialised competence like payroll administrators thrive and get the opportunity to develop themselves within a company that has their core business within handling payroll. This is why a transition from customer to Aditro is important. Lastly, Aditro can offer flexibility and the customer just buys the service that is needed for a certain period of time and according to contract. Again, another benefit for the customer is the increased efficiency they get by stepping into a predefined process with full governance. Our processes are automated and based on electronic forms. – Although, change takes time. We support our customers in streamlining processes and to quality assure them as well. And, after streamlining processes everything runs smoother. These are projects like any other projects that need full commitment and involvement from the customer.
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In the case of VVO the IT system is located on hardware owned by the customer and maintained by another supplier. This works well, says Päivi, but is different from how we normally work. The standard case is that customers “step into” a fixed set up were Aditro maintains both systems and hardware. VVO is therefore an interesting customer that shows that both set ups works. Even though, customers benefit more from our economy of scale if they use the predefined solutions which are standardised, automated and digitalised and chosen by most customers. It is important that the cooperation in an outsourcing situation is organised and agreed upon when entering this collaboration. The strength in structured handling of issues lies in having a clear governance process. At Aditro we work according to a fixed process. See chart. Level one is the most frequent collaboration level and the issues concern the day-to-day operation, the payroll specialists meet the contact persons at the customer. Level two meetings are held 4-6 times a year; in which larger errors and change requests are discussed. This forum are attended by payroll specialists, contact persons and managers or team leaders from both the customer and Aditro. This governance model is created to ensure that our customers stay pleased, says Päivi with a smile. |
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