IT / ITIL
ITIL med Solution manager som systemstøtte
Implementering av ITIL prosessene Change management og Incident management samt Service desk funksjon med bruk av SAP Solution manager som systemstøtte
Anne Eide, Anne Eide Consulting
2010-10-21 11:00 - 11:40, Room 1
2010-10-21 11:00 - 11:40, Room 1
Optimize solution operations using the Run SAP methodology
Learn how to align your SAP solution operations to the Run SAP standards and find out how SAP can support you in reducing your total cost of operation. The Run SAP methodology is an ITIL based framework for implementing and managing best-practice solution operations processes in your organizations.
Christian Staalby, SAP Svenska AB
2010-10-21 14:00 - 14:40, Room 1
2010-10-21 14:00 - 14:40, Room 1